Privacy Policy

1. Legal Entity & Scope of Policy

This Privacy Policy is published in adherence to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India, along with standard Google Play Developer Distribution Policies.

Fixora Services ("Fixora," "we," "us," or "our") acts as the data fiduciary for users accessing our services in Nanded, Maharashtra, and across India via:

• Our official website: https://www.fixoraservices.in
• The Fixora Services Android Application distributed via the Google Play Store.
• Direct customer communication channels, including verified WhatsApp support and telephone lines.

2. Categories of Information We Collect

We collect personal information necessary to deliver, manage, and verify home maintenance and technical repair services. This information includes:

3. Financial & Payment Information Security

Fixora does not collect, process, or store sensitive financial credentials, such as credit card numbers, debit card CVVs, net-banking passwords, or UPI personal identification numbers (PINs).

All digital transactions are settled directly via RBI-authorized payment aggregators, direct UPI scanning, or cash payment on satisfactory completion of the doorstep service.

4. Legitimate Purpose of Data Processing

We process your personal data exclusively for lawful business and service fulfillment purposes, including:

• Assigning and dispatching certified, background-screened technical professionals to your residence.
• Transmitting transactional booking confirmations, technician arrival alerts, and completion invoices via SMS, email, or WhatsApp.
• Facilitating post-repair customer support, warranty verifications, and quality assurance audits.
• Detecting, preventing, and addressing fraudulent activities or unauthorized platform access.

5. Third-Party Disclosures & Non-Selling Commitment

Information is shared strictly under limited operational scopes:

• Assigned Technical Partners: Your first name, contact number, and service address are provided solely to the technician assigned to fulfill your specific booking.
• Cloud Infrastructure Providers: Encrypted hosting and database providers (such as MongoDB Atlas and Vercel Inc.) under strict confidentiality contracts.
• Legal & Regulatory Authorities: Only when strictly mandated by a valid judicial court order or lawful investigation under Indian law.

6. Data Retention & Storage Security

We employ industry-standard administrative, physical, and technical safeguards—including 256-bit SSL/TLS encryption in transit and restricted database access controls—to protect personal data against unauthorized interception or loss.

Booking and invoice records are retained as required by statutory accounting and taxation guidelines in India, after which they are securely purged or anonymized.

7. User Rights & Account Deletion Policy

In compliance with Google Play User Data policies and the DPDP Act 2023, you maintain complete ownership over your personal data. You have the right to:

• Request a digital copy of all personal information held in your Fixora profile.
• Request corrections or updates to your contact details or address records.
• Request the permanent deletion of your customer account and associated booking history.

8. Protection of Children's Privacy

Fixora platform services are intended strictly for adult homeowners and business representatives aged 18 years and above. We do not knowingly solicit or collect personal information from minors.